Terms of service

📝 Terms of Service

Welcome to our little corner of the internet! By shopping with us, you’re agreeing to the terms below — so here’s everything you need to know in plain English:

1. 🛍️ Shopping with Us

When you place an order, you're confirming that all the info you’ve provided is accurate and that you have permission to use the payment method. Once you place your order, you’ll receive an email confirmation — this means we’ve received it, not that it’s been accepted just yet. We reserve the right to cancel an order for any reason (like suspected fraud or stock issues), but we’ll always let you know.

2. 💳 Prices & Payments

All prices are listed in GBP and include applicable taxes (unless otherwise stated). Shipping costs will be calculated and added at checkout. We reserve the right to update our prices at any time, but don’t worry — you’ll always be charged the price shown at the time of purchase.

3. 📦 Shipping & Delivery

We do our best to get your order packed and on its way as quickly as possible! Please allow up to 2 working days for your order to be processed and dispatched. Shipping times are estimates and may vary due to postal delays or busy seasons. Once an item leaves our hands, we’re not responsible for delays or missing parcels, but we’ll always try to help if something goes wrong.

4. 🔄 Returns & Refunds

Please check out our Refunds & Returns Policy for all the details on what you can and can’t send back, how refunds work, and when exchanges are available.

5. 📄 Intellectual Property

Everything you see in our shop — from designs and illustrations to product names and content — is owned by us and protected by copyright. Please don’t copy, resell, or use our work without permission. Sharing is caring, but stealing isn’t cool 💛

6. 🚫 Misuse of Our Site

You agree not to use our site or products for any unlawful or harmful purpose. That includes uploading nasty stuff, trying to hack our site, or using our content without permission. If you break the rules, we may have to ban your access or take further action if needed.

7. ✏️ Updates to These Terms

We may update these Terms from time to time. Any changes will be posted here, so feel free to check back when you’re curious. By continuing to use the site after any updates, you’re agreeing to the new terms.

If you have any questions about our policies or your order, please reach out to us at hello@cloudandcrayon.com — we’re always happy to help!