Got a question?
Check out our FAQs below.
SHIPPING
When will my order arrive?
We aim to ship all orders within 2–3 working days! Once it’s on its way, you’ll get a tracking link to keep an eye on it.
Do you ship internationally?
Right now, we only ship within the UK – but we’re hoping to add more countries soon!
Do you offer free shipping?
Yes! Orders over £40 will receive free shipping. Orders under that threshold will have the option of Royal Mail Tracked 48 or Tracked 24 and prices will be shown at checkout.
RETURNS/CANCEL
Can I cancel or change my order?
If your order hasn’t shipped yet, pop us a message at hello@cloudandcrayon.com ASAP and we’ll do our best to help.
Do you accept returns?
We want you to love your purchase! If there’s a problem, check out our Returns Policy and get in touch.
Can I exchange my item?
The easiest way to do this is to return the original item and place a new separate item for the correct one.