Shipping policy
🚚 Shipping Policy
We’re so excited to get your order on its way! Here’s everything you need to know about how we ship:
📦 Processing Times
We aim to pack and post all orders within 1-2 working days. During busy periods (like Christmas or new product launches), things might take a little longer — but we’ll always keep you in the loop!
🌍 Where We Ship
We currently only ship within the UK. We are hoping to offer iternational shipping n the near future. If you're unsure whether we deliver to your location, just drop us a message — we’re happy to help!
💌 Shipping Options & Costs
Our shipping provider is Royal Mail. Shipping costs are calculated at checkout based on your location and the size of your order. You’ll see all available options before you confirm your order.
We offer:
-
Tracked Shipping – with a tracking number so you can keep an eye on your order
- Free Shipping - on orders over £40
⏱ Estimated Delivery Times
-
Tracked 24 - 1-2 working days AFTER dispatch
- Tracked 48 - 2-3 working days AFTER dispatch
-
Free Shipping - 2-3 working days AFTER dispatch
These are estimates and can vary based on local postal services or delays out of our control.
📬 Tracking Your Order
Your tracking number will be emailed to you once your order is on its way.
🛑 Lost or Delayed Parcels
Once your order has been handed over to the delivery service, we sadly can’t control what happens next — but we’ll do everything we can to help if something goes missing or arrives late. Just reach out at hello@cloudandcrayon.com.
If you have any questions or need help with your order, don’t hesitate to get in touch — we’re always here for you 💌